Privacy Policy

Welcome to West Drone Cleaning (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.westdronecleaning.com.au, request a quote, or use our drone cleaning services.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

West Drone Cleaning provides professional drone-powered exterior cleaning services throughout Perth and surrounding areas in Western Australia. We specialise in safe, efficient, and environmentally responsible cleaning solutions for residential, commercial, and industrial properties.

2. Information We Collect

We may collect personal information including:

Full name
Email address
Phone number
Property or service address
Company or business name
Billing and payment information
Details relating to your enquiry or requested services
Photographs or documents you voluntarily provide
Any communications you send to us

When you visit our website, we may also collect technical information such as:

IP address
Browser type
Device information
Pages viewed
Time spent on the website
Referring website
Cookies and analytics information

3. How We Collect Information

We collect information when you:

Submit a quote request
Contact us by phone, email, or online form
Book our services
Subscribe to newsletters or updates
Communicate with us through social media
Visit and browse our website

4. Why We Collect Your Information

Your personal information is used to:

Respond to enquiries
Prepare quotations
Schedule and provide cleaning services
Process invoices and payments
Communicate regarding appointments
Improve our services
Maintain business records
Meet legal and regulatory obligations
Send promotional material where permitted by law

You may unsubscribe from marketing communications at any time.

5. Drone Operations and Privacy

Protecting your privacy is an important part of our drone operations.

Our cleaning drones are equipped with onboard cameras that are primarily used to assist pilots with safe navigation and positioning during flight.

Navigation Cameras

During normal cleaning operations:

Camera systems are used only for safe operation of the aircraft.
Live video feeds are viewed solely by the pilot for navigation purposes.
Images or video are not routinely recorded or retained during standard cleaning services.

Photography and Video

In some situations, photographs or video may be captured for:

Before and after cleaning reports
Insurance documentation
Quality assurance
Staff training
Marketing purposes (only with your prior permission)

If identifiable people, neighbouring properties, vehicle registration plates, or other personal information are unintentionally captured, we will take reasonable steps to crop, blur, remove, or otherwise protect that information before any use or publication.

We will never publish photographs or video of your property without your consent.

6. CASA Compliance and Safe Operations

West Drone Cleaning operates throughout Perth and Western Australia in accordance with applicable requirements of the Civil Aviation Safety Authority (CASA).

Our drone operations are conducted safely and responsibly while complying with Australian aviation regulations, workplace health and safety requirements, and privacy obligations.

Before commencing any project, we assess:

Site conditions
Weather
Airspace restrictions
Surrounding hazards
Safe operating distances
Public safety considerations

These procedures help ensure every cleaning project is completed safely and professionally.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Improve website performance
Understand visitor behaviour
Measure website traffic
Remember user preferences
Improve user experience

You may disable cookies through your browser settings, although some features of the website may not function correctly.

8. Third-Party Services

We may use trusted third-party providers to operate our business, including:

Website hosting providers
Email providers
Customer relationship management (CRM) software
Online payment processors
Website analytics services (such as Google Analytics)
Marketing platforms

These providers only receive the information necessary to perform their services.

9. Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

Your information may be shared with:

Employees and authorised contractors
Service providers assisting our business
Professional advisers
Payment providers
Insurance companies
Government authorities where required by law
Regulatory authorities where legally required

10. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

Deliver our services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our agreements

When personal information is no longer required, it is securely deleted or permanently de-identified where appropriate.

12. Access and Correction

You may request access to the personal information we hold about you.

If you believe your information is inaccurate, incomplete, or out of date, you may request that we correct it.

13. Marketing Communications

If you have opted in to receive marketing communications, you may unsubscribe at any time by:

Clicking the unsubscribe link in our emails; or
Contacting us directly.

We may still send service-related communications regarding your bookings or enquiries.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

15. Children’s Privacy

Our website and services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal obligations.

The latest version will always be published on our website with the updated effective date.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

West Drone Cleaning

Perth, Western Australia

Website: www.westdronecleaning.com.au

Email: info@westdronecleaning.com.au

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).