Privacy Policy
Welcome to West Drone Cleaning (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.westdronecleaning.com.au, request a quote, or use our drone cleaning services.
We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
West Drone Cleaning provides professional drone-powered exterior cleaning services throughout Perth and surrounding areas in Western Australia. We specialise in safe, efficient, and environmentally responsible cleaning solutions for residential, commercial, and industrial properties.
2. Information We Collect
We may collect personal information including:
- Full name
- Email address
- Phone number
- Property or service address
- Company or business name
- Billing and payment information
- Details relating to your enquiry or requested services
- Photographs or documents you voluntarily provide
- Any communications you send to us
When you visit our website, we may also collect technical information such as:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on the website
- Referring website
- Cookies and analytics information
3. How We Collect Information
We collect information when you:
- Submit a quote request
- Contact us by phone, email, or online form
- Book our services
- Subscribe to newsletters or updates
- Communicate with us through social media
- Visit and browse our website
4. Why We Collect Your Information
Your personal information is used to:
- Respond to enquiries
- Prepare quotations
- Schedule and provide cleaning services
- Process invoices and payments
- Communicate regarding appointments
- Improve our services
- Maintain business records
- Meet legal and regulatory obligations
- Send promotional material where permitted by law
You may unsubscribe from marketing communications at any time.
5. Drone Operations and Privacy
Protecting your privacy is an important part of our drone operations.
Our cleaning drones are equipped with onboard cameras that are primarily used to assist pilots with safe navigation and positioning during flight.
Navigation Cameras
During normal cleaning operations:
- Camera systems are used only for safe operation of the aircraft.
- Live video feeds are viewed solely by the pilot for navigation purposes.
- Images or video are not routinely recorded or retained during standard cleaning services.
Photography and Video
In some situations, photographs or video may be captured for:
- Before and after cleaning reports
- Insurance documentation
- Quality assurance
- Staff training
- Marketing purposes (only with your prior permission)
If identifiable people, neighbouring properties, vehicle registration plates, or other personal information are unintentionally captured, we will take reasonable steps to crop, blur, remove, or otherwise protect that information before any use or publication.
We will never publish photographs or video of your property without your consent.
6. CASA Compliance and Safe Operations
West Drone Cleaning operates throughout Perth and Western Australia in accordance with applicable requirements of the Civil Aviation Safety Authority (CASA).
Our drone operations are conducted safely and responsibly while complying with Australian aviation regulations, workplace health and safety requirements, and privacy obligations.
Before commencing any project, we assess:
- Site conditions
- Weather
- Airspace restrictions
- Surrounding hazards
- Safe operating distances
- Public safety considerations
These procedures help ensure every cleaning project is completed safely and professionally.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Understand visitor behaviour
- Measure website traffic
- Remember user preferences
- Improve user experience
You may disable cookies through your browser settings, although some features of the website may not function correctly.
8. Third-Party Services
We may use trusted third-party providers to operate our business, including:
- Website hosting providers
- Email providers
- Customer relationship management (CRM) software
- Online payment processors
- Website analytics services (such as Google Analytics)
- Marketing platforms
These providers only receive the information necessary to perform their services.
9. Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
Your information may be shared with:
- Employees and authorised contractors
- Service providers assisting our business
- Professional advisers
- Payment providers
- Insurance companies
- Government authorities where required by law
- Regulatory authorities where legally required
10. Data Security
We take reasonable technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as necessary to:
- Deliver our services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When personal information is no longer required, it is securely deleted or permanently de-identified where appropriate.
12. Access and Correction
You may request access to the personal information we hold about you.
If you believe your information is inaccurate, incomplete, or out of date, you may request that we correct it.
13. Marketing Communications
If you have opted in to receive marketing communications, you may unsubscribe at any time by:
- Clicking the unsubscribe link in our emails; or
- Contacting us directly.
We may still send service-related communications regarding your bookings or enquiries.
14. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
15. Children’s Privacy
Our website and services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal obligations.
The latest version will always be published on our website with the updated effective date.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
West Drone Cleaning
Perth, Western Australia
Website: www.westdronecleaning.com.au
Email: info@westdronecleaning.com.au
If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).